Category Archives: E-Commerce

Integrating Ombori to Reduce Queue Line in Retail

A queue line refers to people standing in line in a retail shop or restaurant waiting to be served. The COVID-19 pandemic has brought about several changes in the retail industry. Due to the set health and safety protocols, retailers needed to shift their operations to address the safety concerns for their customers. Today, technology has had a considerable impact on the structure of the retail sector, and the term queue has transitioned dramatically.

Long wait times often deter a customer from purchasing in retail stores. To deal with retails started using queue management systems such as those offered via Ombori as they strive to reduce the time customers spend on queues. Checkouts and queuing systems are some of the most commonly used tools used in retail stores to help customers make virtual consultations and make simple appointments.

Since the COVID-19 pandemic, public safety concerns have led to new policies such as social distancing. Retailers had to adopt new solutions that relied heavily on innovative technology to help comply with the protocols while ensuring that their operations and cash flow remained positive. This included live camera feeds that allowed customers to view queue lines before visiting stores and allowing customers to schedule their visiting time.

Additionally, most stores implemented queue-management solutions that reduced face-to-face interactions with employees. Many retailers turned to the Ombori queue line management system, which gives customers pre-ordering options and checkout management. As the pandemic comes to an end, it’s evident that retailers will continue using these management systems to attract customers. Such systems that may remain pot-pandemic include:

  • Retails integrating e-commerce infrastructure that allows customers to purchase inventory using their mobile phones.
  • A drive-through pickup allows customers to pick up their items without getting out of their car.
  • As the general public becomes more educated on safety practices about the spread of germs and viruses, more customers will continue to use the Zero-touch system, and a touchless payment system will be the preferred norm.
  • Since customers have experienced the efficiency of shorter waiting times, retailers may have to continue allocating shopping time for a small number of customers at any one time.

Richard Liu Qiangdong


The Story Behind Richard Liu Qiangdong and

In 2016, a mere 12 years after the company was launched, became the first Chinese company to be counted as part of the Fortune 500. This was just two years after the online retailing giant’s stock was initially listed on the NASDAQ.

The man behind’s success is Richard Liu Qiangdong, a soft-spoken billionaire who is passionate his value proposition and keeping his customers’ trust. Mr. Liu is reported to have a net worth of $11 billion while has an estimated capitalization of more than $57 billion. At a recent World Economic Forum in Davos-Klosters, Switzerland, Mr. Liu opened up about the origins of


The Jingdong Years

As an undergraduate at Renmin University in Beijing in the early 1990s, Richard Liu Qiangdong studied sociology, but he was well aware that this major would not do much to advance his prospects in the business sector that he wished to become part of. He’d grown up in an entrepreneurial family, though: Many business skills were already hard-wired into him.

In 1998, Richard Liu Qiangdong felt confident enough to embark upon his first serious business venture. He opened a shop in Zhongguancun High-Tech Industrial Park, which he called “Jingdong.” The shop sold magneto-optical products and computer accessories.

From the very start, Mr. Richard Liu Qiangdong was determined only to sell authentic brand-name products in his store: He would not deal in counterfeit products. Jingdong did so well that by 2003, Mr. Liu had expanded into a dozen storefronts. See This Page for additional information.


The Birth of

Business opportunities often arise when you least expect them. In 2003, China was hit by a severe SARS epidemic. Seemingly overnight, Jingdong’s customer base vanished.

Mr. Liu sat down with his managers to brainstorm strategies. When one of his managers suggested that Mr. Liu take the business online, Mr. Liu listened. In 2004, he launched, and the rest is history.


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Richard Liu Speaks at Economic Forum


Richard Liu Qiangdong is the founder and CEO of, which is estimated to have a market capitalization of $60 billion. While is one of the largest companies in China, Liu still believes that there is room for growth. Let’s take a closer look at Richard Liu’s life and why he thinks his company stands out from the rest.

Jingdong Takes Customer Service Seriously

If you are a customer in China, you can expect to get your order in about six hours. In fact, Liu says that those in major cities like Beijing can get their orders in about an hour. However, this depends on when the order is received by the site and where items are sourced from. While it may take longer for international customers to receive products, they can also order an item from and have it delivered to their home. Go To This Page for related information.

Wealth Is Something to Use for Good

Richard Liu Qiangdong believes that it isn’t a burden to be wealthy. Instead, it gives him an opportunity to do things for himself, his company and society as a whole. Liu thinks that it is possible to grow his business in a way that makes life better for his workers as well as for his customers. currently employs 160,000 people, and that number is growing rapidly each year.

Liu Has Always Considered Himself To Be a Hard Worker

Richard Liu Qiangdong have always valued hard work and have had a strong drive to do better in life. For Liu, the fact that his family was poor was his motivation to make as much money as possible for himself.

About Richard Liu Qiangdong

Richard Liu has been recognized by Forbes China as one of the most recognizable leaders in the world. Furthermore, has been recognized on the Fortune 500 list on two separate occasions.


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