Dr. Barry Lall is the kind of CEO who takes you along his journey of discovery. He believes that one of the main reasons his company has been successful is due to the close bonds he has developed with each one of his employees, through a daily strategy called “Hearts & Minds”. Under this plan, the staff is encouraged to work in a collaborative manner, to keep one another engaged. Barry Lall has experience from working at a travel agency, a luxury product provider, and a financial services company, before embarking on his entrepreneurial journey. Since forming his company, he has successfully sold and exited three brands while retaining the commitment and operational excellence required in his business model.

To mark the opening of his new hotel, Pinnacle Garden Hills, Barry took time out to speak with CHEK News about how he manages such a busy schedule and even a day in the life of Barry Lall. If you work in Corporate Office, your daily routine includes many tasks throughout the day. You are a mix of deal makers and deal breakers. This includes generating millions of pounds in revenue for the company and several deals which had to be put through. You meet a number of high-profile guests. You are always on the lookout for business opportunities for the hotel.

Dr. Barry Lall: After this training, you might be called upon to visit a property and to offer guidance in the midst of an event. A team member might be helping with marketing efforts, or give a presentation at an event. Your day will never stop until the wee hours of the morning. On days the real might include a long and tiring shift at the front desk, smiling as your customers approach, and hand over hand with a grateful and social greeting. While this might be the least glamorous of jobs, it is a crucial one to the success of your business. After all, the front desk is often where customers find you and you are often their first encounter with the hotel as well. As such, their judgment can be a crucial one in your success. Read More.